You can go with this or you can go with that.

I shouldn't really call someone an idiot but, I think it is within the context of the word. The benefits team of my current employment. YOU ARE FREAKING IDIOTS! I seriously, spent every day for the past 3 weeks! Trying to communicate with you regarding my benefits and guess what? NO ONE BOTHERED TO CONTACT ME BACK UNTIL TODAY! And guess who had to call them back? ME! I was informed that "I exceeded the contact date." I responded back saying: "Oh really? When it was me calling every single day since I got the notification and no one bothered to call me back?  No one bothered to contact me until now? By default you should grant me my enrollment."

Oh course I was giving a pile of shark poo regarding "company rules and policies." I am familiar with "company rules and policies." However I am not familiar with the massive miscommunication on your part. I am not happy that no one bothered to even give me a call back until today to be informed I couldn't get my benefits. 

It's called customer relations, effective communication, and overall making sure the customer needs are met. On all levels you have ultimately failed.